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My wireless network doesn't show up when I try to connect

Alex (Dropcam)
posted this on June 13, 2012 08:49 AM

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Ensure your router is broadcasting in 2.4GHz

Dropcam is designed to work with 802.11b/g/n networks on the 2.4GHz band. If you are not seeing your network when Dropcam scans for nearby wireless networks, check to see if your router is broadcasting on the 5GHz band.

Dropcam is not compatible with 802.11n networks on the 5GHz band, and you may have to change the settings on your wireless router to broadcast in 2.4GHz.

Dropcam Pro is compatible with both 2.4GHz and 5GHz bands.

Make sure your network's SSID is not hidden

If your network SSID (network name) is hidden, then Dropcam will not see it when it scans for nearby networks. If you know your network SSID, you can type it in manually in the "Other Networks" field. Additionally, if you would like to change your network SSID to unhidden, you may do so from your wireless router's settings. 

 

If you are still having trouble connecting your Dropcam HD to your Wi-Fi network, please visit the Dropcam HD Troubleshooting section for more information.

 
You can access your router documentation here for more info on how to access your router setup utility:
 
   - Select your router from the list and follow the instructions to either view or download the manual
 
  - Bottom of Page 1-11 and top of page 1-12 provide insight on how to access your router's settings
 
  - Page 24 offers insight on how to access your router's settings
 
  - Page 20 offers insight on how to access your router's settings
 
  - Page 21 offers insight on how to access your router's settings
 
  - Page 14 offers insight on how to access your router's settings
 
Apple Airport Routers
  - Simply open the Airport Utility already installed on your computer.  You will want the manual options.

Got a router not listed here? Let us know here!

 
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