My wireless network doesn't show up when I try to connect
posted this on June 13, 2012, 8:49 AM
Ensure your router is broadcasting in 2.4GHz
Dropcam is designed to work with 802.11b/g/n networks on the 2.4GHz band. If you are not seeing your network when Dropcam scans for nearby wireless networks, check to see if your router is broadcasting on the 5GHz band.
Dropcam is not compatible with 802.11n networks on the 5GHz band, and you may have to change the settings on your wireless router to broadcast in 2.4GHz.
Dropcam Pro is compatible with both 2.4GHz and 5GHz bands.
Make sure your network's SSID is not hidden
If your network SSID (network name) is hidden, then Dropcam will not see it when it scans for nearby networks. If you know your network SSID, you can type it in manually in the "Other Networks" field. Additionally, if you would like to change your network SSID to unhidden, you may do so from your wireless router's settings.
If you are still having trouble connecting your Dropcam HD to your Wi-Fi network, please visit the Dropcam HD Troubleshooting section for more information.
You can access your router documentation here for more info on how to access your router setup utility: