If you see this banner at the top of your video or this icon in the middle of your video, this article may help!
Each Dropcam uses approximately 0.2Mbps of upload bandwidth, and depending on the conditions, can peak up to 0.5 Mbps. We recommend a high speed internet connection with at least 0.5 Mbps of upload bandwidth dedicated to each Dropcam. Please keep in mind that other devices connected to the same network will use some upload bandwidth as well, so you'll likely need a bit more upload bandwidth to maintain a steady connection.
To determine your Wi-Fi network's upload bandwidth, please go to http://www.speedtest.net and click on "Begin Test" in the center of the screen. You'll need to do this from a computer that is connected to the same network as the Dropcam. Please don't use a mobile device for the speed test since you may be connected to a cellular network.
After the test is completed you'll be shown your upload and download bandwidth speeds. Remember, you'll need at least 0.5 Mbps of available upload bandwidth for each Dropcam: 1 Dropcam = 0.5 Mbps upload, 2 Dropcams = 1.0 Mbps upload. Note: Mbps = mega bits per second (not mega bytes per second)
If you don't have enough upload bandwidth, you can try turning HD video off. Open the Settings Panel for your camera and turn the HD setting to "Off" to lower the amount of bandwidth that your camera uses. We also recommend contacting your ISP to make sure you are getting sufficient upload bandwidth or to discuss how to increase your upload bandwidth.