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Why does Dropcam disconnect from my Wi-Fi network?

Alex (Dropcam)
posted this on April 25, 2012, 8:24 AM

If you arrived at this page after seeing a weak signal strength banner/icon in your web viewer, please visit this forum post: Wi-Fi Signal Strength


If your camera is having trouble connecting to your Wi-Fi network you may have a weak connection between the camera and your router.

Numberals-01.png Check distance and range from router

To test the Wi-Fi signal that your camera is receiving, move your camera closer to your router. Different materials in your home will weaken your Wi-Fi signal, and minimizing the number of walls and ceilings between your router and the camera can help.

Material in Home Wi-Fi Interference Potential
Wood low
Synthetic Material low
Glass low
Water medium
Bricks medium
Marble medium
Plaster high
Concrete high
Metal high
  Source: Apple Knowledge Base

Numberals-02.png Check for wireless interference

There might be interference coming from other electronic devices near your camera. Try to reduce the number of connected devices near the camera. Cordless phones, baby monitors, microwave ovens, garage door openers and Wi-Fi speakers are just a few of many devices that are notorious for causing interference. If your camera is located close to electronic equipment with a large power source, such as a large screen television or home theater system, try moving the camera further away from these devices. Sometimes only a few feet will make a difference.

Learn more about minimizing wireless interference

Numberals-03.png Limited upload bandwidth can be a factor

Dropcam requires a certain amount of available upload bandwidth to maintain a steady connection and stream video. This is different than download bandwidth, used for downloading movies, music or television shows. If you don't have enough upload bandwidth available, we recommend checking with your internet service provider.

Learn more about Dropcam's recommended upload bandwidth

Numberals-04.png I've tried the steps above, but still no luck.

Numerous Wi-Fi networks in the area can also cause a connection issue. We suggest you change the Wi-Fi channel on your router to make it easier for all your devices to connect.

If you have a Dropcam rather than a Dropcam Pro, you should ensure your router is broadcasting at 2.4GHz. Dropcam is designed to work with 802.11 b/g/n networks on 2.4GHz frequency bands. At this time, Dropcam does not work on the 5GHz band, but Dropcam Pro is compatible with both bands.

You can turn HD video off to reduce the bandwidth the camera uses by half. This will help improve the camera's reliability, but it could result in lower video quality.

Numberals-05.png Want further help?

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