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My video won't load on my iPhone app

David Corea
posted this on June 03, 2011 05:44 PM

Why Can't I See My Dropcam's Video on my iPhone?

Numberals-01resize.png If you're unable to view your video on your iPhone, verify that your Dropcam is not turned off or disconnected.  If you've confirmed that your Dropcam is turned on and connected to your Wi-Fi network, you should:

Numberals-02resize.png If you still are unable to view your Dropcam's video in your iPhone, force quit the app and sign back in.  To do this, please do the following.

  • Press your iPhone's home button twice to show the row of apps at the bottom of your screen

  • Tap and hold your finger over the Dropcam app, then swipe upwards

  • Open the Dropcam app as you normally would and sign back in

Numberals-03resize.pngThe last thing to try if you are unable to see your video is to view your Dropcam video over a different network.

  • You can view your Dropcam over Wi-Fi, 3G, and 4G. If the network you are currently on is congested in any way, it will hinder the performance of the app on your iPhone. Please try viewing your video over a different network. Learn more about how bandwidth affects your Dropcam video here

If you are still unable to view your Dropcam video, please contact our support team by visiting http://www.dropcam.com/support 

 
 
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